Refund Policy

1. Our Approach

We want every client to be happy with their website. This policy explains when refunds are and are not available, and is designed to be fair to both parties.

2. Before We Start Building

If you change your mind before we begin work on your site, you are entitled to a full refund. Contact us at hello@pacavita.com and we will process the refund within 5 working days.

3. After Your Preview Is Delivered

Our websites are digital content under the Consumer Contracts Regulations 2013. During checkout, you explicitly consent to immediate delivery and acknowledge that you lose your 14-day cooling-off right. Once your first preview is delivered, the digital content has been supplied and refunds are not available.

This is because:

• You consented to begin immediately (checkbox during checkout)
• You confirmed understanding via a comprehension check
• The digital content has been produced and delivered to you

4. Faulty Work

If your site does not match what was agreed, we will fix it at no extra charge. If we cannot fix it, we will provide a proportionate refund. Your statutory rights under the Consumer Rights Act 2015 are not affected.

5. Monthly Add-Ons

Monthly subscriptions (hosting, blog, social) can be cancelled at any time. No refund for the current billing period. Your site remains active until the end of the paid period.

6. How to Request a Refund

Email hello@pacavita.com with your order reference. We aim to respond within 2 working days and process eligible refunds within 5 working days to your original payment method.

7. Disputes

If you are unhappy with our refund decision, you can pursue the matter through the small claims court. We encourage resolving disputes directly first — email us and we will do our best to find a fair outcome.